Frequently Asked Questions
What Shipping Methods Are Available?
Our site is set up for UPS shipping, we also ship via USPS & Fed Ex. If there is an issue with shipping UPS, let us know
Do You Ship Internationally?
We can ship internationally, Please contact us for a quote.
How Long Will It Take To Get My Package?
We usually ship orders the same or next business day, we are located in NY, orders will be shipped UPS ground (unless otherwise arranged)
What Payment Methods Are Accepted?
We accept American Express, Mastercard, Visa, Paypal & Venmo
Is Buying On-Line Safe?
Our website is up to date & secure, if you have any reservations regarding online shopping you are welcome to order via email or phone
Order & Retunrs
How do I place an Order?
Orders can be placed on our website or by email "email@example.com" phone (516) 674-1420 fax (516) 674-6778 We can also refer you to a retailer in your area if available
How Can I Cancel Or Change My Order?
just contact us via: email "firstname.lastname@example.org" phone "(516) 674-1420
Do I need an account to place an order?
Our site will require you to set up an account, we do not share your info with any third parties & your payment info is deleted after sale If you do not want to set up an account you are welcome to place orders via email or phone
How Do I Track My Order?
a Tracking number will be emailed to you when order ships
How Can I Return a Product?
Returns are accepted with-in 14 days. Brackets must be in unopened resellable packs Contact us for return approval & RA# The Customer is reasonable for shipping costs (with insurance to cover that goods arrive in good condition)